Supplementing Personnel with IT Specialists

Client's Challenge

The client needed to maintain service continuity while balancing two key demands: accessing diverse specialised IT engineering expertise within budget constraints. Specific concerns included mitigating risks from employee absences, internal skill gaps, and the need for advanced competencies. Infrastructure security enhancement was also critical.

Project Overview

• Established cooperation principles with defined action priorities and SLA levels
• Conducted comprehensive assessments of office resources, AWS cloud systems, and physical Data Center infrastructure
• Implemented monitoring and system inventories
• Evaluated technological debt and prioritised urgent initiatives
• Provided ongoing maintenance, new implementations, and system modernisation

Achievements

• Extended expertise access: the client gained extensive IT competencies, reducing the risk of a shortage of expertise in AWS and cloud technologies
• Eliminated risks from internal staffing shortages
• Enhanced capacity for IT activity planning and long-term budgeting
• Received comprehensive service from senior DevOps and network engineering teams